Frequently Asked Questions
Everything you need to know about our premium lifestyle apparel.
What is the shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the United States, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size, we provide free domestic exchanges to ensure you get the perfect fit.
How do I care for my Santa Cruz Paleo garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid bleach and ironing directly on any printed graphics.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply upon arrival in your country.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.